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Dealing with Difficult People
Working with difficult people can make us feel angry, depressed and frustrated.  Yet, almost everyone has at least one difficult person in their work environment.  Learn the techniques that will work with each type of difficult person, and help to turn stress into cooperation and frustration into collaboration.
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In this one-day workshop you will learn how to:
  • Recognize the difference between a difficult situation and a difficult person
  • Teach difficult people to treat you differently
  • Deal effectively with a “Bulldozer” a “Sniper” and a “Chronic Complainer” among others
  • Stand up for yourself without attacking or getting attacked
  • Keep chronic complainers from creating a negative culture
  • Resolve conflicts amicably and professionally