More Information - Communicating and Connecting

Who Should Take This Workshop:
Business relationships are more important than ever.  We can’t just share information; we need to learn how to really connect with others – to understand them, to develop trust, to collaborate and build strong teams. 
You will benefit from this course if you are a:

  • Manager
  • Customer Service Professional
  • HR Professional
  • Business Owner
  • Team Leader
  • Supervisor
  • Team Member

Benefits of Communicating and Connecting:

  • Develop a deeper understanding of employees, co-workers and customers
  • Recognize and use people’s innate talents
  • Be a better supervisor or manager
  • Bring out employees’ best by speaking their language
  • Develop stronger relationships with everyone you work with
  • Make more sales
  • Reduce stress and conflict
  • Get more buy-in
  • Create a more positive workplace


  • Overview and Introductions
  • The Process of Communicating – what’s really happening when we talk to each other?
  • Factors that Influence Communication – does age, gender or education really make a difference?
  • Personality Types and Communication Styles – how the Sales Department can talk to Accounting
  • Listening- more than half of the communication process
  • Noticing – what you can learn from reading body language
  • Developing Trust- the building block of every relationship
  • Communication Climate – how a few words can put a chill on things
  • Assertion- how to ask for what you want and get it without ruining the relationship