Dealing with Difficult People


Working with difficult people can make us feel angry, depressed and frustrated.  Yet, almost everyone has at least one difficult person in their work environment.  Learn the techniques that will work with each type of difficult person, and help to turn stress into cooperation and frustration into collaboration.  In this workshop, you’ll learn to:

  • Recognize the difference between a difficult situation and a difficult person
  • Teach difficult people to treat you differently
  • Deal effectively with  “Bulldogs”  “Foxes” and  “Eyeores” among others
  • Stand up for yourself without attacking or getting attacked
  • Keep chronic complainers from creating a negative culture
  • Resolve conflicts amicably and professionally

 

Under “More about this Workshop”

 

How Will this Workshop Benefit You?

When you teach Difficult People how to treat you, you’ll be able to:

  • Get more work done with less stress and conflict
  • Gain control over bullies in the workplace
  • Learn how to turn off constant complaining
  • Feel calmer and happier at work
  • Improve team morale
  • Improve relationships with co-workers and customers

 

 

 

 

 

What You’ll Learn

  • Relationships 101 – the “rules” we can’t change
  • Difficult people and difficult relationships – they’re not the same thing
  • Difficult or Different – Some differences make relationships easier, some make them difficult
  • Types of Difficult People: Aggressive and Hostile Types
  • Standing up to Aggressive and Hostile People
  • How to ask someone to change – and make it happen!
  • More Types of Difficult People – Complainers, Silent Types,  Pleasers
  • The Magic Effect of Listening – this Works for All Types
  • How to Resolve Conflicts without Hard Feelings